Villa Ersa Navera

Disappointing attention and care, in particular after suffering vandalism Positive: On the positive side, the house is large and very well equipped, making the stay comfortable. The swimming pool is also very nice, and there are many amenities (table tennis, fussball...). The backyard is huge. Negative: On the negative side, we couldn't enjoy everything as desired, because many things were unattended in the backyard. The BBQ was dirty, a fountain was full of stale water... and there were a ton of mosquitoes. This is not just circumstantial, other previous guests have complained about the backyard and the fountain being unattended, which exacerbates the mosquito problem. Unfortunately, the owners and/or managers are not taking this seriously. When asked about this, the response of the house manager was utterly disappointing. In the interior, the kitchen and bathrooms could use some renovation. They were not up to the price of the stay. But the most serious issue is that we suffered vandalism in the property, and since then we couldn't feel safe. One evening, while we were away, someone broke into the yard and threw some chairs into the pool. The response of the house manager was again disappointing. After we reported, there was no action from them to follow up, and we had to get back and ask if they had informed the local police, etc. Nobody came to check the situation. It was also up to us to remove the chairs from the pool, and they released a nasty oxide that left the pool useless. Overall, aside from the vandalism incident, we feel that the service and attention are not what one would expect for a pricy rental like this.

Positive: Superbe séjour, la maison est confortable et très bien équipée. La piscine et le jardin sublime le logement. Je recommande très vivement